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Aug 29, 2017

This week's podcast episode covers a very important topic that all too often gets pushed to the back burner - managing our client's expectations.  Although this may not seem like a super important aspect of our business, it is one of the most important things we can do if we want to ensure a great experience for not only our clients but ourselves as well.


It's also important to remember that the customer service we provide is one of the top things that gets clients to take about us (positive and/or negative).  We have the power to make that a positive experience for our client, but only if we take the time to set the tone and manage our client's expectations from the very beginning.  Remember too that a great customer experience can lead to referrals and free word of mouth advertising, which is (obviously) PRICELESS! The episode this week covers all of that information in detail, and I even have a little freebie for you to help get you started.  Go ahead, dive in, and let's manage those expectations!

Kim xo

P.S. - Don't forget if you have a hot topic or a burning question about your photography business that you want me to cover in my podcast just let me know.  You can leave a comment on this post or send me an email to


business lens podcast, studio policies, kim hartz